Frequently Asked Questions
Everything you need to know about your beauty journey with WOSADO.
How long does shipping take?
Standard shipping typically takes 7-10 business days for international orders, while express shipping options are available at checkout for faster delivery.
Are WOSADO products cruelty-free?
Yes, we are committed to ethical beauty. All WOSADO products are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return.
How do I care for my magnetic lashes?
To prolong the life of your lashes, gently clean the magnets with a cotton swab and alcohol after use, and always store them in their original case.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of placement. Once the order has been processed for shipping, we are unable to make changes.